Q：If I buy a card of insurance against broken mobile phone screens, will it take effect immediately?
No, it won’t. The waiting period is 15 days from 0:00 of the day you activate the service. The insurance period will be effective at 0:00 of the day after the 15-day waiting period ends (i.e. the valid period will start 15 days after you activate the service).
Q：How to calculate the waiting period and the insurance period?
For example: Purchase date: January 05, 2018;
Activation date: January 06, 2018;
Waiting period: From 0:00 on January 06, 2018 to 24:00 on January 20, 2018;
Valid period: From 0:00 on January 21, 2018 to 24:00 on January 20, 2019.
Q：What if the phone breaks down soon after the screen change?
If the screen of your mobile phone is replaced, we’ll provide 3-month warranty period for the new screen calculated from the date of maintenance, excluding the cases caused by another accident.
Q：Can I buy two insurance cards for one phone?
No. Only one insurance card can be used for each mobile phone.
Q：What happens to my mobile phone before I can apply for broken screen insurance service?
The original screen of the insured mobile phone is broken in normal use, due to accidental drop, collision and extrusion.
Q：How to report repair when the mobile phone is damaged accidently?
You can follow Ptibro’s WeChat official account “ptibro”, then click the menu “Repair”, fill in relevant information. After the information is verified, the repair stage will start.
Q：Will my personal data be lost after maintenance?
May be. We recommend that you’d better make cloud backup of all personal data in the phone and restore your phone to factory Settings before sending or delivering it to a repair outlet. We are not responsible for the loss or damage of any data or information in your phone.
Q：Is there any protective measures for the personal information on the phone?
We observe all applicable laws and regulations on personal information, data and privacy protection. Our service outlets are all officially authorized by the mobile phone manufacturers, and our mobile repairmen have all received professional training. We only repair and replace hardware. We won’t process the information on your device. You can rest assured of your information security. We’ll protect your personal information, data and privacy from illegal disclosure, or being disclosed to unauthorized third parties.
Q：How long will it take to fix my phone?
The repair cycle is about 1-3 working days. If you sent it to the repair outlets by mail, the repair period is calculated from the delivery date to the day when users receive the phone. In some cases, the repair period might be slightly extended due to the shortage of accessories and other reasons, and we will inform users in advance.
Q：Who will bear the cost of mailing and how to deal with the problems arising in the transportation process?
All the mailing costs are to be borne by Ptibro. If the mobile phone is damaged during the transportation, the express company will pay for it in full.